Frequently Asked Questions
Please click on a link to see the answer to the question.
Is counselling right for me?
Seeking out counselling is an individual choice. There are many reasons
why people come to counselling. Other times it is in response to
unexpected changes in one's life such as a divorce or work transition or
a grief/loss concern. Working with a counsellor can help provide
insight, support, and new strategies for all types of life challenges.
Counselling is right for anyone who is interested in getting the most
out of their life by taking responsibility, creating greater
self-awareness, and working towards change in their lives.
Is telephone counselling effective?
Studies have been showing that telephone counselling is as effective as
in person counselling. Telephone counselling could also be considered as
"green" or more environmentally responsible counselling - since you
don't need to drive anywhere, you won't be paying for parking, and you
can schedule counselling which fits your schedule. Telephone counselling
is very helpful for people with mobility challenges, or being in a
location far from any place where there might be a counsellor. With
telephone counselling, there is a focusing process, which easily gets to
issues where a person might blush or feel embarrased without any sense
of judgement from the counsellor's body language.
How long have you been a telephone counsellor?
My initial training and service as a telephone counsellor took place in
1971. Throughout my career, there have been many opportunities to
continue the practice of telephone counselling in a variety of
environments, including service in the field of Employee Assistance
Program (EAP) counselling for nearly a decade, with clients throughout
North America, the Caribbean and in Europe.
I just got back from the veterinarian, and I'm
heartbroken. My animal is very sick and I have to make a decision soon
about putting my animal to sleep. How can you help me?
I understand that this is a very painful and difficult decision, and my
heart truly goes out to you. When your beloved animal receives a
terminal diagnosis, I will support you in making this very painful and
difficult decision, as to when the time is right for euthanasia for you
and your animal. I also provide guidance and help you to look at all the
options. After the loss of a pet, I provide a safe place and an empathic
ear as you share your feelings, memories, and thoughts of your beloved
animal. I am available to help you commemorate and remember the impact
your beloved pet had on you and your family's lives.
I feel like I should be able to handle this on
my own. Am I going crazy?
Sometimes grief can feel this way. Your mind and your body have just
experienced a tremendous loss. Many people have said that they don't
have the same energy as they did before, or are forgetting things more
easily, or are having problems sleeping. Sharing and talking about your
grief can help.
I don't want to go "into therapy" for this. Can
you still help me?
Absolutely. I am here to provide a safe place for you to share your
memories and feelings about your beloved animal. Many people say they
feel better after one or two sessions. However, should you choose, you
may continue for as long as you need to. It is entirely your choice and
as a counsellor, I am here to support you through your decisions.
Other people just aren't understanding why I'm
so sad and feeling so terrible. What can I do?
It is common to have people in your life who won't understand the bond
and connection you have to your animal. It's important for you to know
that for some people losing an animal is as painful as losing a person
in their lives. This is why it is very important to take care of
yourself and work through your grief.
I don’t have to euthanize my animal, so how
else can you help me?
I understand that your beloved animals are an important part of your
family. We can discuss ways to improve the already strong bond between
your pet and all the members in your family for a happy, healthy, and
peaceful family.
Why do you do what you do?
As a lifetime animal lover and someone who has experience working with
people and animals in various settings, it is a true privilege to honor
your connection and to provide support at various stages with your pets.
I am grateful to be able to provide professional support to those who
are wanting to strengthen and remember the impact their beloved animals
have had on their lives. I have had many animals who have positively
affected my life, as you have too. It is about celebrating these
experiences and honoring the bond you have with your beloved animals.
What ages do you serve?
I am prepared to speak with people of all ages. For children under the
age of 16 years, I do need to speak with parents first.
What services do you provide?
I provide confidential telephone counselling sessions. I provide Grief
and Bereavement Therapy, with a special focus for Pet Loss; for example,
children grieving the passing of a cherished family pet, K-9 handlers
mourning the loss of a service dog, veterinary and other animal care
providers.
What type of counselling do you offer?
My style is typically Cognitive Behavioral in nature. I provide
supportive companioning service for grieving people. I offer Individual
, couples and family sessions. My services are research based,
scientifically sound, and practiced with the highest professional
standards.
What are your hours? Are there evening or
weekend sessions available?
Hours are by appointment Pacific Standard Time; Monday to Saturday; 8:00
am to 5:00 pm. I offer convenient appointment times in the evenings
and on weekends, by prior arrangement.
What can I expect in the first session?
When we speak for the first time I will review our Statement of
Understanding, discuss the situation you are concerned about, ask some
questions about history and background and we'll then discuss your goals
for counselling, to develop a plan for you to get to your goals at a
speeed that fits for you.
How long will I be involved with counselling?
It is not possible to answer this question accurately since the length
of counselling depends on your unique needs. As I learn more about you,
I might be able to provide you with some idea about how long we might be
working together.
How long are the sessions?
Sessions are usually about 50 minutes long. We will schedule sessions
depending on your needs.
What about Medications?
Only medical doctors are authorized to prescribe medications.
Do I really need counselling? I can usually
handle my problems.
Everyone goes through challenging situations in life, and while you may
have successfully navigated through other difficulties you've faced,
there's nothing wrong with seeking out extra support when you need it.
In fact, counselling is for people who have enough self-awareness to
realize they need a helping hand, and that is something to be admired.
You are taking responsibility by accepting where you're at in life and
making a commitment to change the situation by seeking counselling.
What is counselling like?
Every counselling session is unique and caters to each individual and
their specific goals. It is standard for counsellors to discuss the
primary issues and concerns in your life during counselling sessions.
There may be times when you are asked to take certain actions outside of
the counselling sessions, such as reading a relevant book or keeping
records to track certain behaviors. It is important to process what has
been discussed and integrate it into your life between sessions. For
counselling to be most effective you must be an active participant, both
during and between the sessions. People seeking counselling are willing
to take responsibility for their actions, work towards self-change and
create greater awareness in their lives. Here are some things you can
expect out of counselling:
- Compassion, respect and understanding
- Perspectives to illuminate persistent patterns and negative
feelings
- Real strategies for enacting positive change
- Effective and proven techniques along with practical guidance
Is medication a substitute for counselling?
In some cases a combination of medication and counselling may be the
right course of action. Working with your medical doctor and your
counsellor, you can determine what's best for you. You can best achieve
a greater sense of well-being with an integrative approach to wellness.
Do you accept insurance? How does insurance
work?
To determine if you have mental health coverage, the first thing you
should do is check with your insurance carrier. Check your coverage
carefully and find the answers to the following questions:
- What are my mental health benefits?
- What is the coverage amount per counselling session?
- How many counselling sessions does my plan cover?
- How much does my insurance pay for an out-of-network provider?
- Is approval required from my primary care physician?
Is counselling confidential?
In general, the law protects the confidentiality of all communications
between a client and counsellor. No information is disclosed without
prior knowledge and written permission from the client.
However, there are some exceptions required by law to this rule.
Exceptions include:
- Suspected child abuse or dependant adult or elder abuse. The
counsellor is required to report this to the appropriate authorities
immediately.
- If a client is threatening serious bodily harm to another
person. The counsellor is required to notify the police.
- If a client intends to harm himself or herself. The counsellor
will make every effort to work with the individual to ensure their
safety. However, if an individual does not cooperate, additional
measures may need to be taken.
Review the Statement of
Understanding
Review the Privacy
Policy
Review the Refund
Policy
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